• You will be given an approximate delivery window for your delivery. Typically morning or afternoon.Our delivery teams deliver between 8 am and 7 pm with morning deliveries occurring before 1 pm and afternoon deliveries being done after 1 pm.
• You will receive a 30-minute courtesy call when our delivery team is on their way to your home.
• You or an authorized representative over the age of 18 must be available to inspect and sign for your delivery at the scheduled delivery time.
• Please make sure the area you would like your furniture placed is clear of old furniture and clean and ready for your new furniture.
• If you are not able to clear the area our delivery team will move the furniture to another room. This service is an additional $50 per room.
• If you are going to be unavailable during your scheduled delivery window and need to reschedule your delivery we ask that you give at least 24 hours advanced notice to avoid an additional delivery fee. If you are not home during your scheduled delivery window and we need to make an additional trip to make delivery you will be charged a second delivery fee.
• If you require a more specific 2 hour window we will do our best to accommodate you. This service requires an additional $25 delivery fee and is available on a first come first serve basis. We ask for a minimum of 2 days notice to accommodate this request.
• We do not remove, haul away, or dispose of old furniture. We work with a number of local non profit agencies and can put you in touch with someone who may be able to provide this service.
• Priority deliveries are typically done during the same day or the next day, and are limited to the local area. Same day deliveries are an additional $50 charge and must be scheduled by noon to be guaranteed same day if space allows.
• Priority deliveries are on a first-come, first-served basis ONLY and are limited each day.
• Please have the room/space that you are having your new furniture delivered to emptied/cleared.
• You or an authorized representative over the age of 18 must be available to inspect and sign for your delivery at the scheduled delivery time The delivery team delivers between 10 am – approximately 8 pm.
• You will not receive a 2-hour timeframe on Priority Deliveries.
• Our delivery experts will give you a courtesy call when they are approximately 30 minutes away.
• If you are not at home when our delivery team arrives, you will be rescheduled to another day and charged for a redelivery.
• There are no special time frames, haul-away options, room-to-room moves, or any other additional services available with Priority Delivery.
• Customer pick up is available
• Items picked up by customers will be unassembled. If you require assembly there will be a charge for assembly service. This charge will vary depending on number and type of items being assembled.
• All items can be picked up at 3350 Pembroke Rd, Clarksville TN 37042
• Pickup hours are Monday, Tuesday, Thursday, Friday and Saturday from 9 am until 4 pm. our warehouse is closed Wednesday and Sunday